Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are unhappy with your order, please contact us within 30 days of receiving your item to request a return or exchange. Requests submitted after 30 days will not be accepted.

Please contact us by email first:
Email: info@vifpropeller.com

Return & Exchange Conditions

• All returns and exchanges must be authorized by VIF Propeller before the item is shipped back. Items returned without authorization will not be accepted.
• Items must be returned within 30 days of receipt.
• Returned items must meet the applicable return conditions. For product quality issues, please provide photos and/or videos so our customer service team can evaluate the issue.
• When returning or exchanging an item, customers must use a shipping method that provides tracking information.
• We recommend keeping your tracking information until your return or exchange has been completed.

Important: Propeller Installation & Testing

Propellers that have been installed, used, or tested are not eligible for return or exchange.

Please carefully confirm the propeller's brand compatibility, engine horsepower, diameter, pitch, spline/tooth configuration, and other specifications before installation.

If you are unsure whether a propeller is compatible with your outboard motor, please contact us before installation.

Non-Returnable Items

The following items are not eligible for a refund:

• Sale items
• Items damaged, used, installed, or lost due to the customer's actions
• Propellers that have been installed or tested
• Items returned without prior authorization

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General Return Process

1. Initiate a Return

Please email us at info@vifpropeller.com and provide:

• Your order number
• Photos and/or videos of the item
• A brief description of the reason for the return or exchange

Our customer service team will review your request and determine eligibility within 3 business days.

2. Ship the Item Back

If your return is approved, we will provide you with the return address and shipping instructions.

Please do not ship the item back before receiving return authorization from us.

We recommend using a shipping method that provides tracking information and a signature confirmation, as we are not responsible for return packages that are lost or damaged during transit.

3. Inspection & Refund / Exchange

Once we receive your returned item, our team will inspect it within 3–5 business days.

After the inspection:

• For an approved exchange, we will arrange a replacement.
• For an approved refund, the refund will be issued to your original payment method within 2–3 business days.

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Return Shipping Costs

If the Return Is Due to Our Error

If the return is caused by an issue on our side, such as:

• Incorrect product shipped
• Product quality problems
• Other confirmed product-related issues

We will provide a full refund, including the return shipping cost.

If the Return Is Due to the Customer

If the return is caused by the buyer's decision, such as:

• No longer wanting the item
• Ordering the wrong product
• Ordering the wrong size/specification

the buyer is responsible for the return shipping cost.

No restocking fee will be charged to customers for an approved return.

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Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method within 2–3 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If you have not received your refund after the applicable processing time, please contact your bank or credit card company first. If the issue persists, please contact us at:

info@vifpropeller.com

Please note: Original shipping costs are non-refundable.

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Order Cancellations

We can cancel your order if you contact us in time after placing your order.

If your payment has been completed but the package has not yet been shipped, you may request cancellation before shipment, and we will issue a full refund.

Orders cannot be canceled once the package has been shipped.

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Contact Us

Email: info@vifpropeller.com
Tel: +86 15020053939